Privacy policy for Uliza Mhenga

This policy explains how Mhenga OS collects, uses, stores, and deletes client and customer data when businesses use Uliza Mhenga, Web POS, and Meta-connected messaging flows.

Information we collect

We may collect business profile details, staff account details, customer contact details, message history, order records, delivery details, payment references, and operational logs required to run the service.

How we use data

We use data to operate customer support flows, route Meta messages, manage sales and fulfilment, provide analytics, improve service reliability, and support onboarding and troubleshooting.

Meta platform usage

When businesses connect WhatsApp, Instagram, or Threads experiences through Meta APIs, relevant conversation and order data may be processed to answer customers, capture sales requests, and complete fulfilment actions.

Retention and security

We retain data only for as long as needed to provide the service, meet support and accounting requirements, or satisfy legal obligations. Access is limited to authorized personnel and system processes.

Your choices

Businesses may request access, correction, export, or deletion of data associated with their use of the service. Data deletion instructions are available on the public data deletion page linked from this site.

Contact

For privacy questions or requests, email admin@mhenga.com.